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Emma Shen is a water/wastewater process engineer based in Jacobs' Toronto Office, with more than seven years of experience in municipal wastewater and drinking water treatment process evaluation, optimization, and design. She has worked on many projects which included water and wastewater treatment plant performance assessment and process upgrades evaluation, process modelling, energy optimization in water and wastewater facilities, chemical system optimization, disinfection optimization, disinfection by-products formation/reduction, and mining wastewater treatment. She holds a PhD in Civil Engineering from the University of Toronto (Toronto, Canada), and a Bachelor in Environmental Engineering from Tsinghua University (Beijing, China). Emma was the first place recipient of the American Water Works Association's Academic Achievement Award in 2014 for her PhD thesis.